This 80 page report documents major geographically-variable operating costs scaled to a representative call center in a series of 60 U.S. cities. The surveyed locations include benchmark cities housing significant concentrations of call center operations, such as Phoenix, Dallas, Atlanta, Omaha, Tucson, Salt Lake City, Kansas City, Norfolk/Virginia Beach and South Florida as well as a series of new and emerging cities for the industry. This BizCosts® Report is designed as a useful tool for both third-party call center operators as well as corporations establishing in-house toll-free customer service center and help desk operations. Geographically-variable operating cost differentials in the BizCosts® Report are current for 2010/2011.

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