A Comparative Operating Cost Analysis for U.S. Call Centers

     This 79 page report documents major geographically-variable operating costs scaled to a representative call center in a series of 60 U.S. locations. The 60 surveyed sites include current centers of call center industry concentration as well as new and emerging cities. Comparative costs are useful to third-party call center operators as well as corporations establishing in-house 800 number customer service center operations. Geographically-variable operating cost differentials are current for 2008.
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